TERMS AND CONDITIONS

If you have any questions regarding payment terms, contact our credit department at 
1-800-874-1410.

•NET TERMS:
Open terms are granted to customers with exceptional sales histories and excellent credit references. A signed credit application must be on file. Financial statements may also be required. Open terms are net from date of invoice. A finance charge of 1.5 percent per month (18 percent per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.

•RETURN CHECK POLICY:
Unfortunately, we receive an occasional NSF check. If this happens, it is our policy not to redeposit the check. A cashier's check or money order covering the check and the $40.00 bank service charge for the NSF check is needed. Non-resolution of the NSF check will result in the account being placed on credit hold and terms being changed to COD-cash only, once resolved.

•RETURN POLICY: Returns are accepted only on unaltered product.
No Returns accepted after 30 days.
Returns are subject to a 20% restocking fee, except samples. Returns are accepted only with a written Return Authorization number.
The R.A. number must appear on the return label. Custom designs are not returnable.
Customer is responsible for shipping charges when making a return beyond Eagle Crests control.
Shipping/Handling fess of the original purchase is non-refundable.

CUSTOM PRODUCTS:
Custom items must be approved by customer signature before production begins and are Non-Refundable

DISCLAIMER:
Many of the products are achieved by cut and sew operations. By their nature, these products will have slight variations, and may not all be precisely uniform. This feature is not a defect, rather it is the nature of the garment production.

CLAIMS:
•All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.



ALL SALES ARE FINAL ON CUSTOM EMBROIDERED GOODS.